Simply click the “Book Now” at the top of the page and fill out the form. Our customer service will contact you to confirm the reservation. You can also call or text (613) 793-MEAN to book your cleaning service.

You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.

We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats, and other pets. We will use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.

Every situation will be different. We highly recommend a deep clean for first-time customers or customers who haven’t had a professional clean in the last few months. This provides us with a starting foundation for your future cleans. You can find more information about our Deep Clean in our Services page.

No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!

We stand behind our service and our commitment our clients. If for any reason you are not 100% satisfied, please contact us within 24 hours so we can make it right. We will do everything we can to meet and exceed your expectations.

Yes, we are! We are bonded and insured for both residential and commercial cleaning. To obtain proof of insurance, please email our office at info@meanclean.ca.

There is no set amount of time – it all depends on the current condition of your home. To get a good approximation, a 1 bedroom condo can take one and half to two hours, meanwhile, a 3 bedroom can take two and a half hours to 3 hours. This is based on a regular cleaning schedule.

We provide all necessary cleaning supplies and materials for our services. However, if you have specific products you would prefer us to use, kindly inform us, and we will gladly accommodate your preferences.

When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for a recurring service, you will be automatically billed after each cleaning is complete.

Yes, we do! When booking with us, please note that the parameters and extras listed on your booking are intended to help us estimate the time recommended for your cleaning service. If you want to book a specific amount of time, please call us for details.

We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours’ notice. If you cancel or reschedule within 48 hours there is a $50 fee. If you cancel on the same day of the appointment it is 60% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.

We always send two cleaners for efficiency, thoroughness, and safety. This allows us to work faster, tackle every detail, and handle tough jobs smoothly. Whether scrubbing, organizing, or moving furniture, our team ensures a spotless finish.

High areas above 2 steps on a ladder, biohazards, animal waste, pests. Exterior areas, including exterior of windows. Moving heavy items, pulling out appliances. Junk removal.